AtaskTT · Services & Transportation in Trinidad & Tobago
Delete your account
You can delete your AtaskTT account and personal data at any time. This page explains how, what is removed, and what we have to keep.
Delete it now
Sign in to the account you want to delete. You will come straight back to this page with the delete button ready.
Sign in to delete my accountOr delete it inside the app
Customers
- 1Open AtaskTT and sign in.
- 2Go to your Profile.
- 3Scroll to the bottom, below Sign Out, and tap Delete My Account.
- 4Confirm. You are signed out as soon as it finishes.
Taskers
- 1Open AtaskTT and switch to your Tasker profile.
- 2Open the Tasker Dashboard.
- 3Scroll to the bottom, below Sign Out, and tap Delete My Account.
- 4Confirm. Active bookings are cancelled and you are signed out.
Can’t sign in?
If you cannot sign in (customer, tasker or transport provider), ask us to delete the account by email. Write from the address on the account and tell us the account type, so we can confirm it is yours. Transport providers can also sign in and use the button at the top of this page.
privacy@atasktt.comWe aim to complete email requests within 30 days.
What we delete
- Your login, so you can no longer sign in with this account
- Your profile and personal details (name, phone, photo, saved addresses)
- Identity and verification records, including driver’s licence and ID details
- Your saved taskers, AI chats, schedules and messages you sent
- Tasker accounts: profile, services, portfolio and gallery, promotions, availability, rates, payout records, crew and team memberships
- Transport provider accounts: profile, vehicles, vehicle documents, rates and bank details
- Open requests, recurring bookings and marketplace tasks are cancelled
What we keep, and why
- Booking, quote and dispute records involving other people are kept, but your name, phone, email, address and location are removed (shown as "Deleted User"). This is for the other party’s records and for tax and legal obligations, for up to 7 years.
- Financial records (payments, invoices, escrow, refunds and ledger entries) are kept for tax and legal reasons, for up to 7 years.
- Ratings you left or received stay on the other person’s profile with your personal details removed.
- A security log entry that an account deletion took place.
- Encrypted backups are overwritten within about 90 days.
- Payment processors keep their own transaction records under their own policies.
Good to know
- Deletion is permanent. We cannot restore an account afterwards.
- Bookings that are still active are cancelled when you delete.
- Want to keep the account but stop emails or notifications? You can change that in your settings instead.
- More detail is in our Privacy Policy.
